Privacy policy

Last updated: August 21, 2026

1. Information we collect

When you contact Solutions Expert Taxes through this website, we may receive the information you choose to provide, such as your name, phone number, email address, requested service, tax year and general message. Our hosting provider may also process standard technical information such as IP address, browser information and server logs for security and operation of the website.

2. Do not submit sensitive tax information through the public form

The public contact form is not intended for SIN numbers, tax documents, banking credentials, CRA account passwords, identity documents or payment-card information. Contact us first so we can confirm the appropriate way to exchange confidential records.

3. How we use information

We use inquiry information to respond to you, schedule appointments, understand the service requested, maintain business records, protect the website and comply with applicable legal or regulatory requirements.

4. Service providers

Information may be processed by service providers used to operate website hosting, email, communications and accounting workflows. We use only the information reasonably required for those purposes.

5. Retention

We retain inquiry and client information for as long as reasonably necessary for the purpose it was collected, our business records, applicable tax/accounting obligations, dispute resolution or legal requirements.

6. Security

We use administrative and technical measures intended to reduce unauthorized access. No internet transmission or storage method can be guaranteed completely secure, which is why sensitive tax records should not be submitted through the public contact form.

7. Your questions

For privacy questions or requests, contact info@solutionsexpert.ca or call +1 437-333-7218.